At Pink Aura Healing, every order is prepared with care, love, and positive energy. This Delivery Policy outlines how and when your items will arrive.
🚚 Dispatch Time
We aim to dispatch all physical orders within 10 working days from the date of purchase.
Working days are Monday–Friday and exclude UK bank holidays and weekends.
During busy periods such as full moon drops, seasonal sales, or restocks, processing may take the full 10 working days.
If a product is on backorder, it will be clearly stated on the product page, and dispatch may take longer.
📦 Shipping Method & Rates
All UK parcels are shipped via Royal Mail Tracked 48 for a flat rate of:
£4.00 per order
Free UK shipping may occasionally be offered as part of seasonal promotions
You will receive a tracking number via email once your parcel has been dispatched.
📥 Digital Downloads & Services
Digital products (such as eBooks, courses, or meditation files) are delivered instantly via email after purchase.
Please check your spam or junk folder if you do not receive your download link within a few minutes.
Bookings for live services (e.g. Reiki, coaching, readings) are confirmed via email and will be delivered at the agreed scheduled time.
🕰️ Delays, Backlogs, or Post Strikes
We are not responsible for delays caused by Royal Mail strikes, weather conditions, or other delivery issues outside our control. However, we will always do our best to support you if a parcel is delayed or missing.
❌ Undelivered or Lost Parcels
If your order hasn’t arrived within 10 working days after your dispatch confirmation, please contact us at pinkauraholistic@gmail.com we can assist you.
Please ensure your address is entered correctly at checkout. We are not responsible for parcels delayed or returned due to address errors.
💌 Contact Us
If you have any questions regarding your delivery, please email:
Include your full name and order number for faster support.